Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bjjessential.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bjjessential.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bjjessential.com.

At BJJ Essential, we want you to love what you ordered. However, if something isn't right, you have 14 days from the date of delivery to request a return.

1. Return Eligibility

To qualify for a return, please ensure:

  • The item is in its original packaging.

  • The item is unused, unwashed, and undamaged.

  • All tags and labels are still attached.

  • You have the order number or proof of purchase.

2. Items That Cannot Be Returned

The following items are final sale and cannot be returned:

  • Personalized/Customized items (e.g., custom engravings or prints).

  • Personal care goods (e.g., beauty products, earrings, or intimate apparel).

  • Sale items (marked as "Final Sale" on the product page).

  • Gift Cards.

3. How to Start a Return

  1. Contact Us: Email us at support@bjjessential.com. with your order number and the reason for the return.

  2. Review: Once approved, we will send you a Return Authorization and instructions on where to send your package.

  3. Ship: Please use a trackable shipping service. Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you via email.

  • If approved, your refund will be processed automatically to your original payment method.

  • Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.

5. Shipping Fees

  • Return Shipping: Unless the item is defective, customers are responsible for return shipping costs.

  • Original Shipping: Initial shipping charges are non-refundable.

6. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery so we can evaluate the issue and make it right.